Receive free Ground Shipping on orders over $99.99 within the 48 contiguous United States, not including surfboards & paddleboards – No free shipments to Alaska, Hawaii, Puerto Rico, Canada or International and/or over-sized items.
If you are not 100% satisfied with your order we will accept returns or exchanges within 30 days of delivery. Please request a return authorization and return address prior to returning your merchandise. Contact us via phone 305-853-9728 or our contact us page.
On all shipments to customers, Otherside Boardsports incurs shipping, packaging and credit card fee expenses. If your order is Cancelled, Returned, Refused (excluding damage claim) or Undeliverable, we will only charge your account the outbound/turnaround shipping, handling and/or credit card processing fees that have been imposed upon Otherside Boardsports to recover our expenses. This is typically about 5% of your order total.
If you received free shipping for your purchase, the refund for your return will be less the actual original shipping and handling charges. Please contact us if you would like to know the exact amount of your item’s original shipping charge before returning the item.
To return an item it must be returned in new condition with original packaging and tags still on. Refunds will not be issued for damaged or opened boxes that are returned.
We suggest that you ship your return through a service that provides package tracking because we cannot issue refunds for returns that have been lost in shipping.
You will receive a personal tracking number from Otherside Boardsports (unless otherwise stated) via email once your order has been shipped for you to personally monitor its progress in transit. (Please supply a correctly spelled email address you check regularly for this service.) NOTE: In some instances, you may not always receive your tracking numbers immediately on the shipping date. That doesn’t necessarily mean your order hasn’t shipped, it may just mean that we haven’t received that particular batch of tracking numbers in yet or there may be a slight lag time in posting.
Shipping times stated in product descriptions are average estimates of when a product would usually “ship out” (picked up by carrier) under normal buying conditions and are not precise. Orders submitted on weekends are processed on the next business day. Otherside Boardsports can not be responsible for unforeseen circumstances which may occasionally interfere with an estimated delivery schedule. We make every effort to contact the customer as soon as we become aware of an item out of stock or anticipate a shipping delay. Please, if you need an item for a specific date or important event, please contact us with your request for a more accurate estimate to avoid disappointment. Some items can be shipped express for an additional shipping cost.
We Recycle! In an effort to reduce waste and keep our Earth as green as possible, oTHErside often reuses boxes. Do not be alarmed if the text on the outside of the box does not reflect your purchase.
UPS/FedEx Delivery Instructions:
Under certain circumstances, carriers will not leave package(s) unless they receive a signed note instructing them to do so. If you wish delivery in your absence, please be prepared to leave a signed note.
Consumers have a right to thoroughly inspect package contents when accepting delivery from handler and “noting” obvious shipping damage when signing. If no one is home when order is delivered, please inspect the contents as soon as possible and immediately report any damages sustained in shipping to the appropriate carrier. (Products are not shipped out from any of our craftsman with damaged, torn or excessively taped packaging. If you receive your order in this poor condition, it was obviously sustained in transit and not the fault of the shipper.) Therefore, we ask that you please keep all packaging and contents for verification, and notify carrier and Otherside Boardsports about the damage as soon as possible to receive a timely replacement.
Back orders may occur on some items during heightened seasonal buying periods, therefore in the event any product is not reasonably available, we will inform you.
On all shipments to customers, Otherside Boardsports incurs shipping and handling costs. If your order shipment is Cancelled, Refused (excluding damage claim) or Undeliverable after shipping, we will only charge your account the outbound/turnaround shipping, handling and/or credit card processing fees when/if imposed upon Otherside Boardsports to recover our expenses. In addition, we also reserve the right to impose or waive a restocking fee upon the customer if imposed or waived upon Otherside Boardsports by the manufacturer.
We are required by law to charge 7.5% sales tax on Florida orders.
(Any order submitted on a weekend is processed on the next business day.)